This Privacy Policy sets out relating to the management of your personal information by EPC Capital Pty Ltd, the providers of the ‘TeacherFinder’ branded service (collectively referred to in this document as ‘TeacherFinder’, ‘we’, ‘us’ or ‘our’). TeacherFinder is committed to respecting your right to privacy and protecting the personal information you provide to TeacherFinder and upload to the web-based application (‘the Program’). These policies uphold your rights in accordance with the Privacy Act 1988 (Cth) (‘Privacy Act’) and Australian Privacy Principles (‘APPs’).
This Privacy Policy is incorporated in and subject to the site Website Terms of Use, the current version of which may be viewed at TeacherFinder’s Website Terms of Use.
This Privacy Policy sets out our privacy obligations to you and explains the types of personal information that we may collect, hold, use and with whom the information is shared. It also explains how you can contact us if you have any queries or concerns about this information, to change inaccurate personal information and how to opt out of receiving communications from us.
Please note that the Program may contain links to other sites. When a user has clicked on a link to another site, they leave the Program and are no longer protected by this Policy.
As we are constantly improving our services and expanding our business, we reserve the right to modify this Privacy Policy at any time. This Policy may also change over time in light of changes to privacy laws and technology. In the event we make such changes, we will post the new policy on this site with an update date. We encourage you to frequently review this page for the latest information on our privacy practices.
1. Your Data
Your Data means any information about you as a teacher seeking employment (hereafter to include early childhood educators, teachers and teacher aides) or as a school (hereafter to include school staff members) which is identifiable, including, without limitation, name, date of birth, details and copies of identity documentation, licences, address, telephone numbers, email addresses, user passwords, comments, any additional personal staff and other information from which a school and teacher can be identified and which you may disclose to TeacherFinder directly or electronically via email, website or otherwise, at any time.
2. Collection of personal information
If you are a user of the Program, TeacherFinder may collect and/or hold the following kinds of personal information:
- contact information such as name, postal address, private address, email address, telephone numbers and teaching registration number;
- any other personal or private information voluntarily provided by you through the Program.
For both teachers and schools, we may also collect personal information about you from a range of publicly available sources including newspapers, journals, directories, the Internet and social media sites. When we collect personal information about you from publicly available sources for inclusion in our records we will manage the information in accordance with the above mentioned APPs chapters in Section 1 and our Privacy Policy.
We sometimes also collect information from third parties and publicly available sources when it is necessary for a specific purpose such as checking information that you have given us or where you have consented or would reasonably expect us to collect your personal information in this way. Sometimes the technology that is used to support communications between us will provide personal information to us.
Cookies
Cookies are uniquely numbered identification codes which are placed on your browser. By themselves cookies do not identify you personally, but they may link back to a database record about you. If you visit the TeacherFinder site (whether or not you are a user), TeacherFinder may use cookies or similar technologies to link your cookie back to your personal information details.
We use cookies to monitor usage of the website, to enable purchases, and to create a personal record of when you visit our website and what pages you view. Cookies are necessary to enable us to assess the effectiveness of our page content and SEO strategy on our web site. If you do not wish us to retain any information about your visit to our site you could delete the cookies on your browser and change the settings on your web browser program.
Payment Information
TeacherFinder does not store credit card details entered online, instead all online Payment Card Information is held by the authorised third-party payment service within the session created during the payment process.
The personal information that we collect and hold is information that is reasonably necessary for the proper performance of our functions and activities as a recruitment agency. We do not collect personal information just because we think it could be useful at some future stage if we have no present need for it. We may decline to collect unsolicited personal information from or about you and take steps to purge it from our systems. The type of information we collect and hold is likely to differ depending on whether you are a supply / contract teacher or a school.
3. How we use your personal information
The purposes for which we collect, hold, use and disclose your personal information includes:
- to process you as a user and provide you with TeacherFinder products or services that you have requested;
- to respond to queries about the Program and provide related services;
- to provide further information about TeacherFinder and any other information you may require from time to time;
- to market or promote our services directly to you (unless otherwise requested);
- to verify a user’s identity;
- process all booking and teacher and school profile information;
- monitor, develop, update and improve the site, services and your experience;
- to process and deal with any complaints or enquiries made by you or in relation to you; and
- investigate any suspected breach of the Terms and Conditions of Use or user Terms and Conditions (as relevant) made by or otherwise relating to you as a casual teacher or school and to monitor compliance including by way of announcements to the site;
- send you and keep you updated with information by email about existing and new services and special offers from TeacherFinder;
- where requested by you, to send you information by e-mail about developments in our procedures, products, services, activities and programs and information about related products or services of selected third parties that may be of interest to you;
- billing;
- to maintain your account details;
- for emergencies;
- other purpose related to any of the above.
4. Direct Marketing
We will only engage in direct marketing practices in accordance with the law. To opt-out of receiving any marketing information from us can either:
- use the facility contained in any such communication; or
- send a request to us to be removed by contacting hello@teacherfinder.com.au.
5. Disclosure and use of your personal information to third parties
TeacherFinder has a duty to keep the Program users’ information confidential. Our duty of confidentiality applies except where we have consent to disclose information, the disclosure is permitted under the APPs or is compelled by law.
We will only use your information for the purposes for which it was collected (“primary purposes”) or a purpose related to the primary purpose, if this use would be reasonably expected by you, or otherwise, with your consent.
As part of providing our services, we may disclose your information to third parties, who assist us to provide, manage and administer the Program and our services including without limitation SMS and email providers, and employing schools or other organisations for employment suitability purposes. In which case, your information will be dealt with in accordance with that entity’s privacy policy. No personal details are provided to any other individual or organisation, except with your consent.
Cross-Border Disclosures
In the course of managing and administering the Program and our services we may rely on third party service providers to host or store the data we collect who are located overseas.
In most cases, this information will not be personally identifiable. Although we cannot guarantee that any recipient of your personal information will protect it to the standard to which it ought to be protected we will take reasonable steps to ensure any service providers (and their employees and contractors) comply with the Privacy Act and this Privacy Policy and/or are subject to similar privacy laws and you have the ability to enforce those rights. The costs and difficulties of enforcement of privacy rights in foreign jurisdictions and the impracticability of attempting to enforce such rights in some jurisdictions will mean that in some instances, we will need to seek your consent to disclosure.
The likely countries, type of information disclosed and recipients are indicated, so far as is practicable in the following table.
| COUNTRY | TYPE OF INFORMATION | LIKELY RECIPIENTS |
| Australia | Australia All personal data held by us | Internal use by TeacherFinder staff |
| Philippines | All personal data held by us, excluding any financial information | Internal use by TeacherFinder sub-contracted staff |
| United States | De-identified customer survey feedback | De-identified customer survey feedback Online survey panel services (e.g. SurveyMonkey) |
6. Links to other websites
Please be aware that you may access other websites through our site. TeacherFinder does not accept responsibility for the data protection policies, content or security of any other websites. While we make careful selection of the third party providers we include hyperlinks to on our site, we do not have any control over the use to which third parties may put your data where you choose to purchase products or services or otherwise to contact them via this site. We advise you to look at the privacy policy of other sites before disclosing personal information.
7. Access to and seeking correction of your personal information
Subject to some exceptions that are set out in both the APPs you can gain access to the personal information that we hold about you. Important exceptions include: evaluative opinion material obtained confidentially in the course of our performing reference checks; and access that would impact on the privacy rights of other people. In many cases evaluative material contained in references that we obtain will be collected under obligations of confidentiality that the person who gave us that information is entitled to expect will be observed. We do refuse access if it would breach confidentiality.
You may access and update your personal information contained in your user profile area accessed by the My Profile link. Alternatively, you can request to access your information by contacting TeacherFinder in writing to one of the contact addresses below. You will be asked to verify your identity and specify what information you require. Where we hold information that you are entitled to access, we will endeavour to respond to your request within 30 business days after a request is received by TeacherFinder. We may charge a fee cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. This fee will not be excessive and will only apply to the facilitation of your request.
If we refuse to provide you with access to your personal information, we will notify you in writing of the reasons for the refusal and the process for escalation regarding this refusal.
If we have disclosed personal information about you that is inaccurate, out of date, incomplete, irrelevant or misleading, you can ask us to notify the third parties to whom we made the disclosure and we will take such steps (if any) as are reasonable in the circumstances to give that notification unless it is impracticable or unlawful to do so.
8. Data security, storage and retention of personal information
We endeavour to take all reasonable steps to protect your personal information from misuse, interference and loss; and unauthorised access, modification or disclosure. All the data collected by TeacherFinder is stored on secure, password-protected servers and/or within our locked office. We take all reasonable steps to ensure that we deal with reputable entities for the purposes of securely storing personal information. The information in transit between your computer and TeacherFinder’s server will be encrypted using 128bit SSL encryption (Secure Socket Layer). Our process for disposing of confidential hardcopy documents includes shredding and secure disposal.
9. Cloud Computing Services
We cannot guarantee that any recipient of your personal information will protect it to the standard to which it ought be protected. The costs and difficulties of enforcement of privacy rights in foreign jurisdictions or against third parties and the impracticability of attempting to enforce such rights in some jurisdictions will mean that in some instances, we will need to seek your consent to disclosure.
In cases where we use cloud computing services we will take reasonable steps to ensure the following:
- Disclosure of your personal information to the cloud service provider is consistent with our disclosure obligations under the APPs. This may include ensuring that we have obtained your consent, or that the disclosure is for purposes within your reasonable expectations.
- Disclosure is consistent with any other legal obligations, such as the restrictions on the disclosure of tax file number information or the disclosure by private employment agencies of supply / contract teacher details.
Our Cloud computing services provider’s terms of service recognise that we are bound by obligations to protect the privacy of your personal information and that they will not do anything that would cause us to breach those obligations.
10. Notifiable Data Breaches
TeacherFinder complies with the amendments to the Privacy Act, effective from 22 February 2018, in relation to notifiable data breaches and has an updated plan to ensure compliance with the new requirements, including notification of the Australian Information Commissioner and affected individuals of certain types of data breaches, and is able to promptly respond to any suspected data breaches. A notifiable data breach happens when there is unauthorised access to, unauthorised disclosure of, or loss of, personal information which is likely to result in serious harm to the individual to whom the information relates.
11. Any questions or complaints?
If you have any questions about this Privacy Policy or believe that we have breached a term of this Policy or the APP’s then we ask that you contact us by submitting a written complaint.
Our Privacy Officer will consider your complaint and respond as soon as reasonably possible, no more than 30 business days from receiving your question or complaint.
If you are still not satisfied after having contacted us and given us a reasonable time to respond, you may ask to be referred to a higher authority within the company, such as a director of EPC. If you still remain unsatisfied with the outcome, you may wish to refer your complaint to the Office of the Australian Information Commissioner by phoning 1300 363 992 (from within Australia) or emailing enquiries@oaic.gov.au.
Our contact details are as follows:
Postal address: PO Box 10241 Brisbane QLD 4000
Email: hello@teacherfinder.com.au
Phone: 1300 658 260